At Lenora Diamonds Ltd ("we", "us", or "our"), we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us via our website www.lenoradiamonds.co.uk, email, phone, or social media.

By using our Site and services, you consent to the practices described in this policy.

1. What Information We Collect

1.1. Information You Provide:

• Personal details (e.g. full name, date of birth)
• Contact information (e.g. email, phone number, billing and delivery address)
• Payment details (we do not store full card details)
• Order history and account information
• Reviews, feedback, and communications

1.2. Information Collected Automatically:

• IP address, browser type, and device info
• Website usage (pages visited, time spent)
• Cookies and tracking technologies

2. How We Use Your Information

Order Information:

• To process and deliver orders
• Send order confirmations and invoices
• Communicate regarding purchases
• Screen for risk or fraud
• Send updates and marketing content (as per preferences)

Device Information:

• Detect and prevent fraud or security risks
• Improve website performance and marketing

3. How We Share Your Information

We do not sell your data. We may share it with trusted third parties:

• Payment processors (e.g. Stripe, Klarna, PayPal)
• Delivery/logistics partners
• Email marketing platforms (e.g. Mailchimp)
• Hosting and analytics services
• Legal or regulatory authorities when required

All partners are GDPR-compliant and under strict data protection agreements.

4. How We Store and Protect Your Data

• Data is stored securely in the UK/EEA
• Outside transfers include Standard Contractual Clauses
• Security includes SSL encryption, secure gateways, and internal access controls
• Retention: up to 6 years or as legally required

5. Your Rights Under UK GDPR

You may request to:

• Access, correct, delete, or transfer your data
• Restrict or object to processing
• Withdraw consent anytime

To exercise these rights, email: contact@lenoradiamonds.co.uk. We typically respond within one month.

6. Cookies and Tracking

We use the following cookies:

• Essential (e.g., checkout functionality)
• Performance (e.g., Google Analytics)
• Functionality (e.g., language preferences)
• Marketing (e.g., retargeting ads)

Manage cookies via browser settings or our cookie banner. See full Cookie Policy on request.

7. Email Marketing

• We send emails only if you opted in, or purchased and didn't opt out
• You may unsubscribe anytime via the email footer or by contacting us

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices. Please read their policies before submitting data.

9. Changes to This Policy

We may update this policy from time to time. Revisions will be posted on this page with the updated date.

10. Contact Us

If you have questions or would like to exercise your rights, please contact:

Lenora Diamonds Ltd
Company Registration Number: 16398370
Registered in: England and Wales
Email: contact@lenoradiamonds.co.uk
Registered Address: Solar House, 282 Chase Road, Southgate, London, N14 6NZ
Website: www.lenoradiamonds.co.uk